CUSTOMER SATISFACTION RESULTS

The highest level of customer service and satisfaction is our goal at Southwest Home & Real Estate.  After the close of the sale of each of our listings, we ask our clients to give us their feedback.  Below are the results of what our customers are telling us (5 = best, 1 = worst):

Score  Question

Listing Presentation

  5    Our agent put us at ease.

  5    We felt our agent listened & had a good understanding of our needs & goals.

  5    When we were given advice, we felt our agent had our best interests at heart.

4.88  We felt the advice given to us for preparing our home for sale was valuable.

  5    Our agent presented information to us in a clear and understandable manner.

 4.5  The "Selling a Home" packet contained useful information.

4.88  We felt all of our questions were answered.

  5    We were given copies of all documents we had signed.

4.88  We were satisfied with the price at which our house was listed.

Selling Period

  5    Our agent communicated with us regularly.

4.75  We were satisfied with the number of times our home was shown.

 4.5  The "For Sale" sign placed on our property was attractive and eye-catching.

4.63  The flyers used to promote our property were informative and attractive.

4.63  Our agent effectively advertised our home.

Escrow and Closing

  5    Our agent communicated with us regularly about how the process was going.

  5    Our agent competently handled the inspections, appraisals, repairs, etc.

4.88  We were pleased with the length of time it took to sell our house.

4.63  We were pleased with the final selling price of our house.

  5    How likely would you be to refer another person to your agent?